Shipping & General Information

25-Sep-2018 Shipping/Payment Options (Retail)

Please allow 2-5 days for your order to be processed. All orders are shipped via Australia Post eParcel. Shipping charges will be shown during checkout. Shipping options available (depending on your location) include:

Australian addresses: 
• Standard Shipping (road) 
• Express Shipping (air) - (not guaranteed overnight. Only postage is express and not order processing. Orders are processed as they are received.)

Rest of world: 
• Air Mail Standard: no tracking. Please allow 2-6 weeks for delivery. 
• Air Mail Tracked: only available to select countries on orders up to 2 kg weight.

If you would like your order to be tracked and do not see the Air Mail Tracked option during checkout, please email us and we will let you know of other options.

Payment Options: 
We accept payment by Visa, Mastercard and Paypal.

Shipping/Payment Options (Wholesale)

Please allow 2-5 days for your order to be processed (may take longer depending on new releases). Our stamps are manufactured in-house as per order. Please let us know if you require your order for an event as we will try and accomodate where possible. Please use a credit card for all urgent orders

All orders are shipped via Australia Post eParcel, TOLL or DHL. Shipping charges will not be displayed during checkout. Shipping charges will be added to your invoice at the time of packing your order.

Payment Options: 
We accept payment by Visa, MasterCard and Direct Deposit (Australia Only). 

Dangerous Goods (Alcohol Inks):

PLEASE NOTE: Domestic freight of Alcohol Ink attracts a dangerous goods surcharge of $45 plus normal freight rates. Orders of 7 bottles (100ml) or less can be shipped with no surcharge (Excluding Tasmania). 

• Can only be sent by standard road freight within Australia only.
• Small quantities: (Australia Post Standard) Limited to 100ml (7 bottles of Alcohol Inks) applies per consignment (Excludes Tasmania - Australian mainland only) with no additional surcharge.
• Larger quantities: $45 dangerous goods surcharge plus normal postage charges per consignment.
• Please provide a street address.  
• Authority To Leave (ATL) must be marked on your order if you will not be present at time of delivery, otherwise, there will be a $25 re-delivery fee. ATL goods are left at your own risk.
• Please allow extra time for delivery due to longer processing of Dangerous Goods and freighting by road.
Shipping Dangerous Goods to your customer: There maybe be restrictions on sending Alcohol Ink to your customers. Please contact your shipping company about shipping dangerous goods. A Safety Data sheet with all dangerous goods information is available upon request. You will need to provide this to your shipping company. Australia Post E-Parcel business accounts can ship 100mls with each consignment but you will need authorisation from your account manager.

General Information

Downloadable Product Images:
All product images have now been updated to new and improved versions as of August 2017. Darkroom Door images are now supplied at 1200 pixels. Ranger images are 800px. They can be
downloaded here.

Order processing time:
We usually despatch orders within 2-3 days but as we manufacture our stamps in-house please allow 5 days for order processing during busy periods. We will contact you if a longer time is required especially during new releases. Please indicate in the notes section whether you order is required urgently and we will always try and accomodate this. Orders are processed as they are received.

Express shipping:
Please note this only refers to the shipping method and not the processing time. Please allow up to 5 days for your order to be processed before shipping.

Ranger Special Orders:
Please allow 2-6 weeks for special order items to arrive depending on when your order is placed and our ordering cycle. Some minimum quantities may apply.

Ranger Pricing:
Please note prices shown on the website can change at anytime without notice due to fluctuations in currency exchange rates.